Ask us to delete your data
If you left your details in a Facebook or Instagram ad, or chatted on WhatsApp with a business that uses Zellia, you can ask us to delete them. It is free, you do not have to give a reason, and you do not need to go through the business that contacted you.
How to request it
Email info@presentousa.com with the subject “Delete my data” and include:
- The phone number or email you were contacted on. This is what lets us find you.
- The name of the business that contacted you, if you remember it. It speeds up the search, but it is not required.
We do not ask for ID documents, addresses or paperwork of any kind. We only need the contact detail to locate your record.
What happens next
| When | What happens |
|---|---|
| On receipt | We confirm by email that the request was received and give you a reference number. |
| Within 30 days | We delete your contact record, your form data and the conversation history from our database. |
| When done | We notify you by email that the deletion is complete. |
| Within 90 days | The data also disappears from backups, which are rotated within that period. |
Once deleted, we cannot recover it. If the same business contacts you again later and you reply, a new record is created.
If you only want them to stop messaging you
There is no need to wait thirty days or send an email. Reply “no me escribas más” (“stop messaging me”) in the same WhatsApp conversation and the system immediately stops all messages to your number, including follow-up messages. That decision is stored and honored permanently.
What we may have to keep
If a legal obligation or an ongoing proceeding requires us to keep certain information, we tell you in our reply, state which data is kept and for how long, and delete everything else.
These instructions are also available in Spanish.